Last updated: August 30, 2026
After you place an order, your information is sent to a licensed provider for review. Medications are shipped only after a provider approves your treatment. If your order is not approved, you will not be charged for the medication, or you will be refunded in accordance with our order terms.
Approved medications are shipped by our licensed pharmacy partners in discreet, unmarked packaging. Typical delivery time is [X-X business days] after provider approval, though timing can vary based on your location, the pharmacy, and the specific medication.
You will receive tracking information by email once your order ships. Please ensure your shipping address is accurate, as we are not responsible for delays or non-delivery due to incorrect address information.
Because our products are prescription medications dispensed specifically for you after a provider evaluation, medications cannot be returned once shipped, in accordance with pharmacy regulations and for your safety.
You are eligible for a refund if:
To request a refund for a damaged or defective order, contact us within 7 days of delivery with photos of the item received.
If your order does not arrive within the expected delivery window, contact us and we will work with the pharmacy to locate your package or arrange a replacement.
For any shipping or return questions, email support@privitals.com.